Background: Best Practice were approached to assist with implementing a performance review process that aligned with the organisation’s values and ambitions. 

Process: We worked closely with line managers to develop a process that was simple and flexible, in line with their existing practices. We also created a diagnostic tool to sit alongside the review process, which enabled managers to review each employee’s performance, assess their strengths and opportunities for improvement and develop and identify the support they would need to progress. Along with a communications plan developed with the marketing team, we were able to develop a positive energy around the process, ready for its launch. 

Results: The first round of reviews was completed within 2 weeks as all managers were engaged with the process and saw the benefits for both them and their team. Although still in its infancy, the feedback from employees has also been positive with recognition of the focus on improvement and the opportunity for recognition.